Convox

Convox-software is a next generation robust cloud telephony & IVRS solution that can be utilized to improve customer care, new sales generation and customer interaction through voice.

Key Features include:

• Design the web based IVRS menus so as to enable a customer to click through the menus until he reaches the required department or representative quickly reducing the probability of the customer getting frustrated.
• Connect caller dial tone calls successfully to the appropriate agent, department, or team based on caller input, agents' availability, and skills.
• Integrations with CRM Systems with well-known CRM such as Salesforce, Zendesk, HubSpot allowing businesses to have full visibility of customer conversations and interactions.
• The main environment of the platform is based on a reliable, rapidly scalable, and easily accessible basis of cloud computing.
• Real-Time Reporting and Analytics to monitor the quality of the calls and the KPI of agents in order to manage quality of calls and performance of agents and track other important parameters that will help in decision making as well as identify areas of improvement.
• Develop and use natural language processing to build a voice assistant for simple tier one calls while efficiently transferring complex issues to the right personnel and departments to reduce reclamations and the customer waiting time.

Convox-software can be a essential for need organizations in need of a powerful tool to help reform customer service and improve sale through Cloud telephony and IVRS. Through a wide variety of tools ranging from call management, integration, as well as analysis. It enables organizations to provide outstanding voice services to their customers and contribute to the firms’ successes.