Dialer360

Dialer360 is a robust and flexible cloud telephony and IVRS (Interactive Voice Response System) application solutions for customer care, sales and communication solutions. It is an advanced communication tool that allows organizations to easily communicate with their customers, to support them instantly, send messages and enhance their satisfaction and conversion rates.

Key Features include:

• Automated Dialing connects customers at the right time, hence more customers, increased sales and high customer satisfaction since there is low call abandon rate.
• It is cloud-based for which selected features and tools can be accessed remotely from any device at any time without requiring costly hardware investment.
• The calls are being recorded as the system recognizes that they can be useful in getting data, measuring agents’ output, and enhancing customer relations.
• It is compatible with some of the widely used CRMs including Salesforce, HubSpot among others allowing easy access to customer data, optimizing business’ selling process, and offering clients a unique experience.
• Establish corporate and effective recorded instructions that would enable clients to move through the various options and find something they need in a company.
• It has inbound calling that receives calls while outbound calling which calls customers to offer them support and or provide important information.
• The system also contains intelligent call queuing, so that customer is connected to the right agent quickly, as well as IVRS surveys for feedback and measuring customer satisfaction.

Dialer360 is an applications that is very handy especially for firms that would like to improve their communication, customers relation and sales. From IVRS menu customization to integrating Dialer360 with CRM systems and getting deep analytic reports, it is a comprehensive tool available for those willing to centralize and improve their client/lead communication.