Hesk Help Desk

Hesk is helpdesk software ease to use and affordable that works to deliver effective ticket based support and boost customer satisfaction.

Key features include:

• Enable contextual support and easily generate and organize support tickets, monitor their status and assign them according to their severity.
• Customize the ticket forms with custom fields to get necessary details, so each query is solved quickly and correctly.
• Offer clients unrestricted access to knowledge base that would allow them to solve various issues without waiting for the response.
• Automatically turn received mails into ticket; it moves and organizes communication while making sure that the client’s requests are not lost.
• Utilize auto responders for acknowledging the tickets that have been opened and reduce response time and also make customers feel valued.
• View tickets and filter by status or date, so that you can track ticket volumes, response time, and agent productivity and evaluate your support workflow.
• Easy to navigate and self explanatory, this means that the working interface for the agents and the interface for the customers is plain and uncluttered.

Hesk Help Desk provides businesses with a way to improve their customer service functions at a fraction of the price. The wide range of features available with Hesk. It ensures easy to use functions to businesses in order to enhance delivery of service, reduction in time taken to respond to customers’ concerns and enhance customer relations.