ManageEngine

ManageEngine Software is a Helpdesk tool software suite which provides powerful and flexible solutions for ultimate IT service management. The features that come with this software are as; These are a number of features designed to ease the helpdesk and enhance efficiency.

Key Features:

• It provides a common web interface for addressing tickets, incidents, and requests through email, phone, or chat.
• The program contains an easily navigable dashboard, with which the IT departments are more likely to get the answers they need faster and thus save their customers’ time. – It has many customizable dashboards and reports, let the organizations to monitor KPI, SLAs and get the visibility to IT service delivery.
• The asset management feature for instance serves a purpose of updating the inventory list of hardware and software hence assists organization in managing its IT infrastructure and in turn cutting down the operating expenses.
• It aligns with a sophisticated problem management system to reduce future anticipated problems affecting the business and guarantee high availability of IT services.
• It is self-service portals that allow end-users to search for solutions to problems they can encounter and submit their requests to the IT service desk on their own.
• It enhances interoperability with a wide range of IT tools and applications that are used within and across the IT chain.
• The software includes a helpdesk app which helps IT teams to work on the move to guarantee that help is always available.

ManageEngine software is one of the best to enable organization transform their helpdesk and overall service delivery to effectively achieve their goals and objectives in the digital environment.