Twilio

Twilio is a modern cloud telephony and IVRS (Interactive Voice Response System) that enables businesses to get through to their clients through phone calls. With these considerations in mind, cloud solutions in the form of the Twilio application offer a perfect chance to beef up the customer experience, bring down cost, and augment sales.

Key Features include:

• Businesses can easily design, deploy and grow voice communication in a quick and easy process so that they can reach out to their customers over the phone or voice mail.
• Automatic Call Distribution (ACD) for incoming customer calls to be promptly and efficiently directed to contacted customer support personnel to resolve them promptly.
• Use automated voice menus and responses, in addition to trying to decrease response times and increase customer satisfaction.
• Get access to some of the most effective and efficient forecast and progressive dialers to enhance your outreach activities and increase agent efficiency.
• Supervise and measure call statistics in order to help to find potential or determine an agent’s performance, as well as adjust customer relations management.
• Communicate with an extensive number of clients at once through telephone or fax with voice or fax messages improving customers’ response rates.

Twilio cloud telephony and IVRS software is a key tool for any business that seeks to help clients improve their customer relations. These strong features, along with simplicity and smooth integration solutions, help organizations to develop precise and effective messaging strategies that enhance customer satisfaction and tend toward increased revenue.